TextBack

Text Messaging Program

Last updated October 2, 2026

Program: TextBack missed-call text-back, operated by LINEA HOLDINGS, a limited liability company registered in Puerto Rico. When a call to a business that uses TextBack goes unanswered, the caller is asked on the call whether they want a text. They get one only if they press 1.

How a caller opts in (the only caller opt-in method)

  1. A person phones a business that uses TextBack and the call is not answered. Calling is the person’s own action. Nothing is sent to anyone who has not called.
  2. They hear this recorded notice, in English, Spanish or both (shown here for a business called “Example Plumbing”). It names the business and TextBack, states how many texts they will get, that message and data rates may apply, how to opt out and get help, and where the terms and privacy policy are:

    English: “Thanks for calling Example Plumbing. We can't pick up right now. TextBack, operated by LINEA HOLDINGS, can send you one automated text message about your call to Example Plumbing, so you can tell us what you need. It's one text per call, and no more than one a day for calls to Example Plumbing. Message and data rates may apply. You can reply STOP to opt out, or HELP for help. Terms and privacy are at textback-dusky dot vercel dot app slash messaging. To get the text, press 1 now. If you don't want it, just hang up and nothing will be sent.”

    Spanish: “Gracias por llamar a Example Plumbing. No podemos contestar ahora. TextBack, operado por LINEA HOLDINGS, puede enviarle un mensaje de texto automático sobre su llamada a Example Plumbing, para que nos diga lo que necesita. Es un mensaje de texto por llamada, y no más de uno al día por llamadas a Example Plumbing. Pueden aplicar tarifas de mensajes y datos. Puede responder STOP para cancelar, o HELP para obtener ayuda. Los términos y la política de privacidad están en textback-dusky punto vercel punto app diagonal messaging. Para recibir el mensaje de texto, oprima 1 ahora. Si no lo desea, simplemente cuelgue y no se enviará nada.”

    English translation of the Spanish notice: “Thanks for calling Example Plumbing. We can't pick up right now. TextBack, operated by LINEA HOLDINGS, can send you one automated text message about your call to Example Plumbing, so you can tell us what you need. It's one text message per call, and no more than one a day for calls to Example Plumbing. Message and data rates may apply. You can reply STOP to cancel, or HELP for help. The terms and privacy policy are at textback-dusky dot vercel dot app slash messaging. To get the text message, press 1 now. If you don't want it, just hang up and nothing will be sent.”

    The notice points callers to these documents. Privacy Policy: https://textback-dusky.vercel.app/privacy. Text Messaging Terms & Conditions: https://textback-dusky.vercel.app/sms-terms.
  3. They consent by pressing 1 on their phone keypad. That key press is the explicit opt-in. If they press nothing, hang up, or press any other key, no text is sent, and the call ends with: “No problem, we won’t send a text.”
  4. We record the consent: the caller’s number, the business, the time, the call identifier, the language, and which version of the notice they heard (this page’s current version is 2026-10-02.4). Calls themselves are never recorded.
  5. Only then do they receive one text, which also confirms why they are being texted:

    English: TextBack (LINEA HOLDINGS) for Example Plumbing: you asked for a text after your missed call. Example Plumbing has your number and will call you back shortly. Reply here with what you need. 1 msg per call. Msg&data rates may apply. Reply STOP to opt out, HELP for help.

    Spanish: TextBack (LINEA HOLDINGS) para Example Plumbing: usted pidió un mensaje tras su llamada perdida. Example Plumbing tiene su número y le llamará pronto. Responda aquí con lo que necesita. 1 mensaje por llamada. Pueden aplicar tarifas de mensajes y datos. Responda STOP para cancelar, HELP para ayuda.

    English translation of the Spanish text: TextBack (LINEA HOLDINGS) for Example Plumbing: you asked for a text message after your missed call. Example Plumbing has your number and will call you back soon. Reply here with what you need. 1 message per call. Message and data rates may apply. Reply STOP to cancel, HELP for help.

  6. If they reply, the reply goes to the business owner, who may text or call them back. They can stop at any time.

No other method is used to start texting a caller: not a website form, not a keyword, not a list. This page covers caller texts only.

Message frequency and rates

One text per call. We send at most one text to the same caller per business in any 24 hours, and none during that business's quiet hours (a text requested then is sent when quiet hours end). Message and data rates may apply.

Opting out and getting help

Reply STOP to any message and you will not be texted again by TextBack. Reply START to lift the block (you still get a text only if you press 1 on a later call), or HELP for help. You can also email Dustin@callita.ai.

Your information

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. These are customer-care messages about the call you just made. TextBack never sends marketing, promotional, lead-generation or affiliate messages.