Text Messaging Terms & Conditions
Last updated October 2, 2026
Program name: TextBack missed-call text-back.
Program sponsor and operator: LINEA HOLDINGS, a limited liability company registered in Puerto Rico, which operates TextBack.
These terms apply to the automated text message you receive when you call a business that uses TextBack, your call is not answered, and you press 1 to ask for a text. They are separate from the Business Terms that business owners accept when they subscribe. You do not need to accept those.
1. Program description
When you call a business that uses TextBack and no one answers, you hear a short recorded notice. If you press 1, TextBack (LINEA HOLDINGS) sends you one automated text message about your call to that business. The text says the business missed your call and will get back to you, and invites you to reply with what you need. Texts go to the phone number your call came from; if you get a text about a call you did not make, reply STOP. If you reply, your reply is passed to the business owner, who may text or call you back. These are customer-care messages about the call you just made. TextBack never sends marketing, promotional, lead-generation or affiliate messages. TextBack does not record calls or voicemail.
2. Your consent
The recorded notice tells you a text will be sent and asks you to press 1 to receive it. The notice names the business, says TextBack sends the text, says how often you will be texted, says that message and data rates may apply, tells you how to opt out and get help, and says where to read these terms and our privacy policy. If you do not press 1, no text is sent.
Your consent is given directly by you to TextBack (LINEA HOLDINGS), which sends the text. It covers only the one automated text TextBack sends you about the call you made to the business you called, plus any reply to your own STOP, HELP or START message. It is not a condition of reaching the business or of buying anything, it is not part of any other agreement, and it cannot be transferred, assigned or combined with any other consent. A business owner’s acceptance of the Business Terms is not consent on your behalf.
3. Message frequency
One text per call. We send at most one text to the same caller per business in any 24 hours, and none during that business's quiet hours (a text requested then is sent when quiet hours end). Message frequency varies with how often you call and ask for a text. Each business sets its own quiet hours: 9 pm to 8 am in its local time unless it changes them.
4. Rates
Message and data rates may apply. Your mobile carrier’s standard text and data charges are yours; TextBack does not charge you.
5. Opting out
Reply STOP at any time to stop all text messages from TextBack to your number. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT, and you will get one final confirmation and then no further messages. If you write a request in your own words, such as “please stop texting me”, we honor it and confirm it the same way. If you email Dustin@callita.ai, we add your number to our block list within two business days. However you ask, we send no further messages to your number. Reply START to lift the block. You still get a text only if you press 1 on a later call.
6. Help
Reply HELP for help, or contact TextBack support at Dustin@callita.ai.
7. Customer support
Email Dustin@callita.ai. We reply within two business days. LINEA HOLDINGS, a limited liability company registered in Puerto Rico.
8. Carriers
Carriers are not liable for delayed or undelivered messages. Messages are delivered through U.S. mobile carriers and delivery is not guaranteed.
9. Privacy
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your number and any reply you send are used only to send you the text you asked for, to tell the business you called that you called, whether you asked for a text and whether it was delivered, to pass your reply to that business, to honor your opt-out, and to keep proof of your consent. The business you called receives your number, whether you asked for a text, and your reply; it already has your number because you called it, and businesses that use TextBack agree to use it only to respond to you about your call. Our service providers (Twilio, Supabase, Resend and Vercel) process this information only to run TextBack for us. Read our Privacy Policy: https://textback-dusky.vercel.app/privacy
10. What this program is not
TextBack caller texts are never marketing, lead-generation or affiliate messages, and TextBack does not buy, sell or rent phone numbers or consent data.
11. Changes
We may update these terms. The current version is always at https://textback-dusky.vercel.app/sms-terms. Questions: Dustin@callita.ai. Governing law: the Commonwealth of Puerto Rico.